Privacy PolicyThis privacy policy describes how ALLURE Professional collect, use, disclose, and protect our customers’ personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. Please note, our privacy practices are subject to the applicable laws of the places in which we operate.
By using ALLURE Professional Services, you are consenting to the practices described in this Privacy Notice.1. What Personal Information About Customers Does ALLURE Professional Collect?The types of personal information we obtain about you depends on how you interact with us and our products and services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:
Basic Identifying InformationIncluding your full name, alias, postal address, e-mail address, phone number, date of birth, account name, signature, username, social media handle, or other similar identifiers.
Device Information and Other Unique IdentifiersIncluding device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Internet or Other Network ActivityIncluding browsing or search history and information regarding your interactions with our websites, mobile applications, emails, or advertisements.
Geolocation DataIncluding information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.
Payment InformationIncluding credit or debit card numbers.
Commercial InformationIncluding products or services you have purchased, returned, exchanged, or considered; preferences.
Demographic DataIncluding age, gender, race, ethnicity, estimated income, and household information, some of which may include characteristics of protected classifications under U.S. state or federal law.
User ContentIncluding your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content).
Audio and Visual InformationIncluding photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).
InferencesInferences drawn from or created based on any of the information identified above.
Sensitive Personal Information ALLURE Professional only collects sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. ALLURE Professional does not collect or process sensitive personal information for the purpose of inferring characteristics about you.
2. How We Collect Your Personal InformationWe collect personal information about you from various sources. For example, we collect and obtain information:
Directly from YouWe collect personal information you provide, such as when you make a purchase; register for an account or create a profile; contact us; respond to a survey; book a reservation; make an appointment for in-store or virtual services; interact with us in store (including in-store digital experiences); participate in a sweepstakes, contest, respond to a survey; or other similar campaign or promotion; or sign up to receive emails, text messages, and/or postal mailings.
Using Online Tracking Technologies and Other Automatic Data Collection TechnologiesWhen you visit our websites, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Through In-store and Other Offline TechnologiesWe record customer service calls and maintain a transcript of chats for quality assurance.
From Social Media Platforms and NetworksIf you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, YouTube, and Pinterest) in connection with our websites ALLURE Professional, we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
From Other SourcesFor example, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
3. Cookies and Similar Online Tracking TechnologiesWe and our third–party partners and service providers (such as advertising networks, analytics providers and social media platforms and networks) use pixels, web beacons, software developer kits, third–party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our websites ALLURE Professional and email communications. Some online tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our websites ALLURE Professional for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.
4. For What Purposes Does ALLURE Professional Use Your Personal Information?We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
- Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
- Provide, troubleshoot, and improve ALLURE Professional Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the ALLURE Professional Services.
- Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with ALLURE Professional Services.
- Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
- Communicate with you. We use your personal information to communicate with you in relation to ALLURE Professional Services via different channels (e.g., by phone, email, chat).
- Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads on social media and other websites; and to administer our sweepstakes, contests, and other similar promotions.
- Fraud Prevention and Credit Risks. We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property, or safety of Sephora and our users, customers, employees, or others.
5. How We Disclose Your Personal InformationIn addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
Service ProvidersWe disclose certain personal information to service providers that perform services to support our core business functions and internal operations including: fulfilling orders; delivering packages; complying with your request for the shipment of products to or the provision of services by an intermediary; sending postal mail, e-mails, and text messages; analyzing customer data; providing marketing assistance; administering our Ratings & Reviews; supporting beacons; processing credit card and debit card payments; investigating fraudulent activity; conducting customer surveys; and providing customer service.
Business PartnersWe may disclose your personal information with businesses that we have partnered with to jointly create and offer a product, service, or joint promotion.
Social Media Platforms and NetworksSome of our websites have features such as, plugins, widgets, and/or other tools made available by social media platforms and networks that may result in information being collected or disclosed between us and such parties. Their use of your information is not governed by this privacy policy.
Legal ProcessWe may disclose personal information in response to subpoenas, warrants, court orders, government inquiries, or investigations; or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Transfer of ControlWe may disclose personal information with another company that buys some, or all, of the assets or stock of ALLURE Professional, and that company may use and disclose personal information for purposes similar to what is described in this policy. ALLURE Professional may also disclose personal information with prospective purchasers to evaluate the proposed transaction.
Other InstancesWe may ask if you would like us to disclose your information with other third parties who are not described elsewhere in this privacy policy.
6. How We Protect Your Personal InformationPersonal information is maintained on our servers or those of our service providers, and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.
We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
For your convenience, our websites include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to, and use, of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.
7. Your RightsConsistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country, province, or state of residence.
The Right to Opt Out of Cookies and Sale/Sharing Using Online Tracking TechnologiesOur use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Visitors to our US website can opt out of being tracked by these third parties by clicking the “Your Privacy Choices” link at the bottom of our website and selecting their preferences.
If you do not have a Sephora account or if you are not logged into your Sephora account, your request to opt out of “sale” / “sharing” will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us.
The Right to Access, Correct, and Delete Personal InformationYou may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address that you have used with ALLURE Professional, or a phone number you have used with ALLURE Professional. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.
You can stop receiving promotional e-mails at any time by:
- Clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive from us; or
- Logging into your account on Sephora.com, clicking on the “My Account” page, and managing your email preferences.
Removing Content from Sephora Public ForumsYou can request that we remove content or information that you have posted on a public page on some of our websites by e-mailing details to our e-mail. Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our website. For example, historical copies, or “caches,” may remain.
Right to Non-DiscriminationWe do not discriminate against customers who exercise any of their rights described in our privacy policy.
8. Transmission of Information to Other CountriesALLURE Professional USA, Inc. is located in the United States: New York city.
By submitting your personal information to us you agree to the transfer, storage, and processing of your personal information in the United States.
9. Children's PrivacyOur website is not intended for or directed to children under the age of 14. We do not knowingly collect personal information directly from children under the age of 14 without parental consent. If we become aware that a child under the age of 14 has provided us with personal information, we will delete the information from our records.
10. Changes To This PolicyWe may revise this privacy policy from time to time and will post the date it was last updated at the top of this privacy policy. We will provide additional notice to you if we make any changes that materially affect your privacy rights.